Introduction
This Privacy Policy, last updated on 03.09.2024, explains the data processing practices of Vincispin.com. We aim to provide our customers with transparency regarding which data we collect, how we use it, and why.
This policy applies whether you are simply visiting our website, making a deposit, or playing one of our games. It also outlines your privacy rights and the circumstances under which we process personal information.
All our staff receive regular training on information security and are obligated to follow confidentiality policies and procedures.
Privacy Commitment
We respect your privacy and promise to:
- Protect your personal data and use it only to improve your experience.
- Clearly explain what data we collect, why, and how it is used.
- Respect your rights and choices regarding your data.
Certain procedures such as Know Your Client (KYC) verification may be required for deposits or withdrawals, including identity verification via ID documents or video verification.
Types of Personal Data Collected
- During account registration: Name, email, postal address, phone number, gender, birth date, identity and address documents, bank/financial details, username, password.
- During use of our services: Interaction with products, online behavior, device details (IP address, OS, browser type), voluntary information, and phone call recordings.
- Special categories of data: Sensitive personal data such as health-related information for responsible gaming.
Why We Collect Personal Data & Legal Basis
- Contractual necessity: Providing services, managing transactions, password resets, notifications.
- Legitimate interests: Personalizing experience, providing relevant offers, analyzing user behavior, improving services, fraud prevention, credit checks.
- Explicit consent: For processing sensitive data or special categories, or where required by law.
We only share personal data with trusted service providers (e.g., analytics, hosting, security, or payment processors) who comply with applicable privacy laws.
Security of Personal Data
We use measures such as SSL encryption, firewalls, and secure server infrastructure to safeguard personal data.
Retention of Data
Data is retained only as long as necessary to comply with legal obligations, security, analysis, or to respond to requests.
Minor Users
Our services are for users 18+. Data from minors is immediately deleted if discovered.
Your Rights under GDPR
You have the right to access, correct, delete, restrict, object to processing, data portability, and withdraw consent.
Contact
For privacy inquiries, contact:
Email: support@vincispin.com
Website: https://vincispins.com
